- Orders are processed by our office and our shipment workshop in 24-48 hours after receiving payment. Once your order is shipped, thit usually takes 1 to 3 days to be delivered in France. Note that it can take a few more days depending on the destination or time of year.
To route your order, we chose to trust la Poste:
- For France: your package will be shipped by SO COLISSIMO. - For french overseas: your package will be shipped by COLISSIMO EXPERT OM.
- For overseas your package will be shipped by COLISSIMO EXPERT INTER.
If you notice a problem with the receipt of your package (damaged packaging, missing product ...), report writing your reservations on the delivery of the Post Office.
In case you have not received your item over a week after the date of shipment:
- Check the accuracy of the delivery address by logging into your account,
- Check with your post office,
- Contact us.
Returns: In accordance with Article L.121-20 and following of the Consumer Code, you have a period of 7 working days from the delivery date of your order to return any item does not suit you, in its original packaging and in good condition and request an exchange or refund without penalty, except for return shipping costs.
Returns will not be accepted for all products if the original packaging has been unsealed.
To return one or more products, simply contact us (all our contact details on page Contact us) and we will tell you how to proceed.
Bulle et Vous is committed to the exchange of a product if the fragrance or the size of it does not match the original order. However, this exchange will be done when the customer has returned the products not corresponding to the order.
The products must be properly packaged to avoid taking any damage during transport. Shipping costs of returning goods will be fully reimbursed.
Warning: Bulle et Vous will not refund any package that would have been damaged during transport: Bulle et Vous can not be responsible for the bottle breaks due to the violence of the handling of the package during shipping.